Chilliwack Based Wisebox Solutions Partners with the American Vaulting Association to Move Equestrian Industry Forward with Stablebuzz

Chilliwack Based Wisebox Solutions Partners with the American Vaulting Association to Move Equestrian Industry Forward with Stablebuzz

Chilliwack, British Columbia, August 12, 2019 – Chilliwack based Wisebox Solutions, who recently launched the stable management software Stablebuzz, is proud to partner with non-profit organization, American Vaulting Association (AVA). With an aligned passion for seeing growth and supporting the equestrian industry, both organizations thrive towards a bigger and better equestrian industry.

Stablebuzz exists to preserve and grow equestrian sports for future generations by providing innovative solutions that cut admin overhead by 50% and increase customer retention by 30%. Wisebox Solutions has been serving North American equestrian organizations for the past 25 years, starting with a competition scoring software and expanding to membership management to cover all aspects of equestrian non-profit technology needs.

"It's got great features, especially their free release form management tool", one customer commented regarding Stablebuzz stable management software, "it's the perfect alternative to a dozen storage boxes full of paper copies of release forms." Other stable owners have also shown excitement regarding other key features such as scheduling, managing their expenses, invoicing, surveys, and reporting. One of the more popular reports is the cost of use per hour report for each horse in a lesson program that helps stables to better asses their pricing.

The AVA has been supporting the equestrian vaulting community since 1968. Providing training, facilitating international relations, and publishing insightful vaulting articles through their Vaulting World magazine. The organization has played a significant role in North America's equestrian industry having an impact on the equestrian sport beyond the discipline of vaulting itself.

"The AVA has a long history of determined dedication to grow equestrian vaulting in the USA; helping to foster over 400 clubs throughout the country. We are proud of Wisebox's recent work to modernize the AVA’s membership management system, and we are excited to now integrate our new competition management, scoring, and results system. The membership system and the competition system will be tightly integrated with Stablebuzz to ensure a seamless experience that saves clubs valuable time and provides them with the modern toolset needed to grow the sport of vaulting to the next level." stated Colin Schmidt, CEO of Wisebox Solutions.

Katherine Ray, President of the AVA commented that "the AVA is excited about this new partnership! We feel this new venture will propel us into the future - with the full backing of the AVA Executive Board and AVA Board of Directors - it will be exciting to see all the changes!"

General Secretary of AVA, Jen Williams, also states “Wisebox Solutions delivers the perfect mix of technical excellence and industry insight to help the AVA better serve our members. Wisebox’s technical offerings are responsive to the AVA’s most pressing current needs while providing scope to extend our member offerings in the future.”

For more information on Stablebuzz or to stay up to date on app features, we encourage you to visit www.stablebuzz.com

About Wisebox Solutions:

Wisebox, as a leading tech company, has over 25 years of experience in providing software management solutions to clients such as Horse Council BC, Cheval Quebec, and VaultCanada. Its latest stable management software, Stablebuzz, is set to increase profitability and help preserve equestrian sports for future generations.

About the American Vaulting Association:

Founded in 1968, AVA has more than 1,200 members in the United States and America and provides educational vaulting materials and information. Publisher of vaulting news and articles through Vaulting World magazine, AVA conducts the annual AVA National Championship as it continues to provide insightful resources through videos, DVDs, and books to its members.


Picture of three horses on a hilly terrain

Legitimize Your Stable: Management and Business Series | Customer Service

Legitimize Your Stable: Management and Business Series | Customer Service

Previously, we explored how professionalism can aid in legitimizing your stable. Closely related to professionalism is customer service, a critical aspect of every business. Customer service, or lack thereof, can make or break your company’s reputation. One bad experience can be enough to drive away potential customers to your business, or the entire community, forever.

Industry experts report one of the main reasons that parents remove their kids from participating in equestrian sports is the poor customer service they receive. Examples include, but are not limited to inaccurate invoicing, poor communication, scheduling problems, and lack of empathy for how these issues affect the customer.

Customer reviews, customer feedback, and customer complaints are not necessarily negative. They’re opportunities; opportunities to improve the way you serve your customers. Being able to identify your weaknesses is a strength. The real challenge is implementing changes to improve your customers’ experiences. Here are a few methods that can help you determine what your customers think of your horse stable.

Customer Surveys

Surveys have been the oldest and most effective way businesses receive feedback from their employees and customers. We encourage stable owners to survey their customers at least once a year, preferably more.

Surveying will help you identify improvements, what to focus on regarding the services you offer, and what your customers’ needs are. Surveys empower and give a voice to your customers and make them feel more valued. Be sure to include a meaningful reward or a prize draw for participation in the survey.

Follow-Ups and Gentle Reminders

Following up with your customers is incredibly important. Following up on schedules, tasks, and payments make a great impression to customers. Most industries today are excellent at this because it has been proven to increase customer retention and customer satisfaction.

Follow-ups are critical to use after your stable management business implements changes. A quick email to inform your customers of the changes and ask them how they are finding it makes a great impression. Follow-ups are a great way to identify unhappy customers and allow you to take the necessary steps to satisfy them before they decide to leave.

Exit Reviews

Having a customer leaving your stable happens to the best of us. However, one thing every stable owner should do when losing a customer is to have them complete an exit review. Many are probably hesitant about this suggestion, as you may be under the impression that an unhappy customer leaving your stable wouldn’t want to provide you feedback. However, upset customers leaving an organization are going to be more honest and tend to be happy to vent.

Exit reviews from unhappy customers can provide valuable feedback that can help you avoid losing more customers in the future. You should not necessarily act on everything that comes up in an exit review, but reflect on every point.

Ask yourself, “is what the customer saying true? Does my company lack in these areas?” Based on your honest evaluation, prioritize, and implement changes. Internal assessments are always hard and very few like to admit they make such mistakes, but it is necessary for business growth.

How to Implement Better Customer Service

Conducting surveys and getting customers to review your services and performance sounds like a lot of work. You’re right; it can be time-consuming. But in the modern world, these strategies are proven to be cost and time efficient; ‘not having enough time’ is no longer a valid excuse.

Stable management software, such as Stablebuzz, allows you to easily create surveys on your computer, phone, or tablet and send them to your customers. Creating a survey with modern systems takes only five to thirty minutes. You can then send it to your customers with only a few clicks.

In summary

Stay in constant communication to better serve your customers and know what their needs are; this includes timely follow-ups, reminders, and reviews (positive and negative).

Without the use of modern tools, your business can fall behind. Remember that your barn is not only competing against other barns but all other activities. Customers will go to organizations where they feel more valued and better serviced. Neglecting good customer service practices will hurt your business, and we don’t want to see any equestrian stables go out of business.

Take that leap with Stablebuzz so that together we can preserve and grow the equestrian community for future generations.


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Legitimize Your Stable : Management and Business Series | Professionalism

Legitimize Your Stable : Management and Business Series | Professionalism

Stable management, or any other equine related businesses, differ from businesses in other industries. As a result, many stable owners, riding coaches, and other equestrian-related organizations tend to neglect needful business practices that aid in legitimizing their organization. Casually running your organization results in unprofessional practices resulting to customer tendency to not take your work seriously.

I recently became aware of the struggle many stable owners have with customers following their company’s policy. It just seems as though customers are too relaxed with the rules set by stable owners, or simply do not take them seriously. It’s time to mean business and legitimize your company as a serious enterprise with rules and regulations that must be respected. One way to do so is by implementing professionalism.

Why Professionalism Is Important for Your Stable Management Business

Professionalism, in all aspect of your business, is incredibly important for your brand image. Being professional refers to a variety of attribute: timeliness, appropriate communication, and presentation.

In everything you do regarding your business, especially externally, do so with respect of time. Meet your clients, students, staff on time. Send documents, emails, reminders on time. Being on time and respecting the time of the stakeholders connected to your organization positions your brand as reliable and trustworthy. Not only will this legitimize your company and show those involved that you take your company seriously, it will create loyalty.

Convey your messages clearly and consistently. The way you communicate is closely related to how customers position your brand. If your messaging is inconsistent it can translate as problematic, resulting in loss of trust. Worst of all, it will create confusion and result in upset customers who misunderstood your policies. Therefore, it is highly recommended to have scripts and documents with accurate messaging and wording regarding your stable business to be used consistently across the board.

Professionalism is also about presentation. Your place of business, logo, uniforms, staff, and horses all need to look presentable. Essentially, if you neglect the appearance of your business and everything related to it, customers will assume you will be neglectful in the services you offer to them and the policies you require to be followed. It could be farthest from the truth, but some customers may not stay to find out. First impressions, as you may already know, are incredibly important for any organization.

How to Increase Professionalism Within Your Equestrian Business

Major setbacks that drives stable owners to neglect polished professionalism, amongst others, are high levels of stress, burning out, and lack of time management. In a world where efficient technology such as Stablebuzz stable management software exists, improving your business’s professionalism can be done at your fingertips snd with ease.

To improve timeliness requires accurate scheduling. Schedules are one of the hardest and most time consuming operational task to control and manage. What is incredibly helpful about Stablebuzz software is the available scheduling tool. Once signed up, stable owners can create a schedule for their entire business. For example, owners can schedule their horses with students and can see where there is conflict in scheduling and adjust accordingly. But that’s not it, students, coaches, and staff members are also notified of any schedule changes.

What does this mean? No more “oh I forgot to tell you that I had changed your schedule” because they will already be notified. No more “Sorry I’m late” because your schedules are organized. What does this result in? An organized and professionally run equestrian business. So you spend less time stressing, and more time in control.

When your business is running smoothly, it shows. Lack of organization is parallel to unprofessionalism resulting in poor business presentation. Poor presentation results in customers taking your organization lightly, or worse - leaving your organization. We know and understand the struggles and hardships of stable management, and that’s why we provide solutions for you as a stable manager.

Allow us to make your job easier, Take the leap with Stablebuzz!